Best Practice: Cisco
2000 Revenue: $18.9 billion; Income: $2.7 billion
Driver and beneficiary of internet growth
Sells networking solutions and infrastructure equipment
90% of all its orders come through its website. 50% of the orders go directly to Cisco’s contract manufacturers.
- Online Order Entry, Product Information, Configuration Agents, Status Agents, Pricing Agents, Technical Support, Notification Tools
Intranet system
- employee benefits, global meetings, professional development and training, travel arrangements, technical documentation, consistent business systems
Saves $825 million annually in administration costs